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Lanarkshire Area


Lanarkshire

There are a number of services available to the whole of Lanarkshire:

  • Staff Care and Wellbeing Service
    Available to: all NHS Lanarkshire staff
    Tel: 01698 752000 (24 hour helpline)
    Email:staffcare@lanarkshire.scot.nhs.uk
    Twitter: @StaffCareNHSL
    One-to-one support; critical incident support for individuals and teams; peer support; Schwartz Rounds; Values based Reflective Practice (VBRP).

 

  • NHS Lanarkshire COVID-19 Public Distress Helpline for members of the public who are experiencing distress, anxiety, low mood as a consequence of the current COVID-19 pandemic and associated restrictions.
  • Available to: Members of the public living in the NHS Lanarkshire Health Board Area.
  • The helpline provides a combination of information and signposting, plus a call-back service for people who are experiencing more severe distress.
  • Tel: 01698 687567

Service open: 10am–6pm, Mon-Fri.

  • Bereavement Care service provides support for individuals following a bereavement.
  • Available to: Everyone in Lanarkshire
  • Email: bereavementcare@lanarkshire.scot.nhs.uk
  • Call back service: 01236 713555.
  • Covid-19 Helpline offers all staff an initial point of contact with triage process and onward referral/signposting to other identified support systems.
  • Available to: All NHS Lanarkshire staff, HSCP staff, Social Care staff, Care homes staff and Third Sector staff.
    Tel: 01698 855686
    Service open: 8.30am–4.30pm, Mon–Fri.

 

  • Stress Helpline offers help with initial psychological support and onward referral to more intensive short term sessional support.
  • Available to: all NHSL and HSCP staff
  • Tel: 0808 281 9288
  • Phone line open: 9am–7pm, 7 days a week.

 

Confidential Counselling Service provides telephone or face-to-face (currently Skype) sessions via self-referral or management referral for a variety of mental health related issues.
Available to: all NHS Lanarkshire staff
Tel: 0800 970 3980 (24 hour helpline available).

  • Occupational Health offers referral via telephone consultations with Occupational Health Physicians and Nurse Advisors. Expert advice on functional capacity with specific advice to those concerned with underlying health issues and risk assessment.
  • Available to all NHS Lanarkshire staff
  • Tel: 01698 206320
  • Phone line open: 8.30am–4.30pm, Mon–Fri.
  • Early Access to Support for You (EASY) provides early support for absence from work due to a mental health related issue. Provides access route and onward referral to therapeutic services.
  • Available to: all NHS Lanarkshire staff
  • Tel: 01698 206320
  • Phone line open: 9am–5pm, Mon–Fri.
  • NHS Lanarkshire intranet provides information on COVID-19 resources, including guidance, FAQs and mental health and wellbeing support.

Regional services

Some services are dedicated to specific regions and details of those are available below:

  • Council Intranet (Connect) provides information on resources, including guidance, FAQs & mental health and wellbeing support which can be found on Work Well NL.

Employee Assistance Programme (Time for Talking).
Available to: North Lanarkshire Council employees
Tel: 0800 970 3980
Website: https://www.timefortalking.co.uk/

Website: https://www.mygov.scot/scottish-welfare-fund/

  • Money Advice Service offers free and confidential advice on debt.

https://www.moneyadviceservice.org.uk/en/articles/coronavirus-and-your-money

  • PAM Assist if you just need to talk to someone or you need structured advice.
  • Available to North Lanarkshire Council employees
    Call free on 0800 882 4102
    Website: www.pamassist.co.uk 

Suicide Prevention – Every Life Matters provides advice and signposting to relevant services in relation to suicide prevention.
Access via Council intranet.

 

  • SSSC Guide to support the wellbeing of social service workers provides advice and guidance to look after your own wellbeing and that of others.

Link: https://learn.sssc.uk.com/wellbeing/

 

 

 

 

South Lanarkshire Council intranet provides information on resources, including guidance, FAQs & mental health and wellbeing support.

Employee Assistance Programme (EAP) offers practical and emotional support for personal and work-related issues. The EAP can also assist managers in supporting their employees with difficult or sensitive issues. The EAP consists of the following employee supports: early intervention; financial advice; complementary therapies; employee counselling; physiotherapy; occupational health support; workplace mediation.
Available to: all South Lanarkshire Council employees
Further information and access via South Lanarkshire Council intranet.

Suicide Prevention – Every Life Matters provides advice and signposting to relevant services in relation to suicide prevention.
Access via Council intranet.

Gender Based Violence information.
Access via Council intranet.

 

 

 

COVID-19 Helpline: 0141 303 8968
Available to: Scottish Ambulance Service staff based in Lanarkshire
Phone line open: 8am-6pm, Mon-Fri.

 

Scottish Ambulance Service intranet (@SAS) provides updates, guidance and briefings, with a dedicated wellbeing section outlining available resources and support.

Employee Assistance Programme (Help) offers an employee counselling service, provided by trained counselling and welfare practitioners.
Available to: All Scottish Ambulance Service staff and family members residing at home address
Tel: 0800 032 9849
Service open: 24 hours a day, 7 days a week
Link to information and guidance: https://sgcp.helpeap.com/

Occupational Health provides a confidential service for health or work-related health issues via self-referral or management referral.
Available to: All Scottish Ambulance Service staff
Tel: 0131 275 7890 (Then press Option 1)
Email: nss.sasoccupationalhealth@nhs.net
Service open: 9am-5pm, Mon-Fri. Voicemail service operates out with these hours.

Be Mindful provides an online mindfulness course to improve mental health & wellbeing.
Available to: All Scottish Ambulance Service staff
Register for programme at: https://www.bemindfulonline.com/scottish-ambulance-registration

Feeling Good App provides a series of audio tracks with essential skills to improve mental & physical health and build personal resilience.
Available to: All Scottish Ambulance Service staff
Download App from your App store onto your phone/tablet ‘Feeling good: positive mindset’ (Blue sky & sun logo)
Username and password can be accessed through the Wellbeing section of @SAS.

Chaplain offers a confidential listening service to support staff (regardless of religious belief)
Available to: All Scottish Ambulance Service staff
Tel: Deacon Michael Ross on 07929 012 832
Service open: 6pm-10pm, Mon, Tues, & Wed.

RUOK? Provides information and resources on intranet @SAS regarding how to support your own and colleagues’ mental health & wellbeing.
Available to: All Scottish Ambulance Service staff
Access through SAS intranet.

The Ambulance Service Charity (TASC) offers mental, physical & financial support for ambulance service staff.
Available to: All ambulance service staff nationally
Freephone: 0800 1032 999 10am-4pm, 7 days a week, with voicemail service out with these hours
Email: support@theasc.org.uk
Link: https://www.theasc.org.uk for further information.

  • Shout is a Crisis text line

Text ‘Shout’ to be put in touch with a trained Crisis Volunteer who will chat to you using trained techniques via text
Available to: Scottish Ambulance Service Staff
Text: 85258, 24 hours a day, 7 days a week
Service open: 9am-6pm, Mon-Fri.

  • COVID-19 HELPLINE: 01698 752000
  • Available to all State Hospital staff
  • Phone line open 24 hours a day, 7 days a week.

 

Staff Wellbeing Zone provides a space for staff to relax and recuperate
Available to all State Hospital staff
Location: Staff Training & Wellbeing Centre.

Virtual Wellbeing Zone provides information and resources to State Hospital staff who are shielding or working from home.
Access via LearnPro platform.

Occupational Health Service
Available to all State Hospital staff.

Lanarkshire Covid-19 Helpline: 01698 855 686

Available to NHS staff , HSCP staff, Social Care staff, Care Homes staff and Third Sector staff.

Phone line open 8.30am-4.30pm, Mon-Fri.

National Helplines

NHS 24 Mental Health Hub Tel: 111
Breathing Space Tel: 0800 83 85 87

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