Highland Area
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Highland Area


Highland

There are a number of services available to the whole of Lanarkshire:

 

COVID-19 HELPLINE: 01463 704683

Available to all NHS and HSCP staff, including care home staff working in the statutory, independent and third sectors in the Highland area, and volunteers supporting health and social care services. Also available to GPs and staff in other community roles.
Reciprocal arrangements are available for staff who would prefer to seek help through another Board.
Phone line open 9am-5pm, Mon-Fri
Email: high-uhb.covid19staffsupport@nhs.net

 

NHS Highland intranet provides range of resources and wellbeing materials.

Employee Assistance Programme (Validium) provides access to telephone counselling and a range of specialist information services.
Available to: NHS Highland staff
Access details available on NHS Highland Intranet.

NHS Highland Chaplaincy Service offers support to staff by creating opportunities to talk about the issues that matter most and the impact that work has on us all.
Available to: NHS Highland staff, patients and relatives
Tel: 01463 704463 during office hours, or 01463 704000 and ask for the duty chaplain out of hours.

Psychological resilience hub offers psychological first aid and signposting by phone or virtual appointment.
Available to: Scottish Ambulance Service (SAS) staff based in Highland
Details can be found here: https://covid19.nhsgrampian.org/mental-health-support/
A self referral form can be completed and followed by offer of telephone or face to face virtual appointment. Cases are triaged and allocated according to level of need and case complexity, and managed by clinicians with the appropriate skill set.
Tel: 01224 558765
Service Open 8am to 8pm, 7 days a week.

Support from CAMHS Psychology team
Available to: all CAMHS staff
Contact CAMHS team directly
Service available: 9am-5pm, Mon-Fri; and 9am-4pm, Sat-Sun.

Support from local team
Available to: CAMHS staff on the Children’s Ward and Children’s outpatients (Raigmore / Morven House)
Access: text the designated work mobile number and a team member known to them will get back to them
Service open: 9am-5pm, Mon-Fri.

Support from LD/ASD team
Available to: staff working with children with Learning Disability / Neurodevelopmental disorder and CAMHS staff working with LD/Neurodevelopmental children/young people
Contact LD/ASD team directly
Service open: 9am-5pm, Mon-Fri.

Regional services

Some services are dedicated to specific regions and details of those are available below:

Argyll and Bute Council intranet and website provides information on resources, including guidance, FAQs and mental health and wellbeing support.
Website: https://www.argyll-bute.gov.uk/coronavirus/health-advice-council-staff

Employee Assistance Programme (Health Assured) provides counselling support for mental health and wellbeing as well as a range of other support, such as legal or financial.
Available to: Argyll & Bute Council employees and their immediate family members.
Open: 24 hours a day, 7 days a week
Link via Council intranet

Wellbeing Team offers guidance, advice and support to council employees and managers.
Available to: all Council employees.
Email: wellbeing@argyll-bute.gov.uk
Service open: 9am-5pm, Mon-Fri.

Scottish Welfare Fund offers crisis grants for living expenses.
Link: https://www.argyll-bute.gov.uk/about-scottish-welfare-fund

Money Advice Service offers free and confidential advice on debt.
Link: https://www.argyll-bute.gov.uk/money

Highland Council intranet provides information on COVID-19 resources, including guidance, FAQs and mental health and wellbeing support.

Employee Assistance Programme provides a confidential counselling service, and support on a range of issues including legal and financial information, as well as a range of other services.
Available to: Highland Council employees and their families
Access via staff intranet.

Forensic Psychology Services provide staff support in relation to young people and how best to support them.
Available to: front line social care staff

Forensic Psychology Services provide staff support
Available to: front line CJSW and prison-based social workers

Clinical Nurse Specialist offers information and support to staff emotionally affected by COVID-19, offering advice on anxiety management, mental health and wellbeing

CAMHS CEYP Services offer staff support and advice regarding the needs of young people.
Available to: staff working in residential or fostering services

 

PSYCHOLOGICAL RESILIENCE HUB

Details can be found here. 

Available to Scottish Ambulance Service staff based in Grampian. A self referral form can be completed and followed by offer of telephone or face to face virtual appointment. Cases are triaged and allocated according to level of need and case complexity, and managed by clinicians with the appropriate skill set.
Tel: 01224 558765
Service Open 8am to 8pm, 7 days a week

 

Scottish Ambulance Service intranet (@SAS) provides updates, guidance and briefings, with a dedicated wellbeing section outlining available resources and support.

Employee Assistance Programme (Help) offers an employee counselling service, provided by trained counselling and welfare practitioners.
Available to: All Scottish Ambulance Service staff and family members residing at home address
Tel: 0800 032 9849
Service open: 24 hours a day, 7 days a week
Link to information and guidance: https://sgcp.helpeap.com/

Occupational Health provides a confidential service for health or work-related health issues via self-referral or management referral.
Available to: All Scottish Ambulance Service staff
Tel: 0131 275 7890 (Then press Option 1)
Email: nss.sasoccupationalhealth@nhs.net
Service open: 9am-5pm, Mon-Fri. Voicemail service operates out with these hours

Be Mindful provides an online mindfulness course to improve mental health & wellbeing.
Available to: All Scottish Ambulance Service staff
Register for programme at: https://www.bemindfulonline.com/scottish-ambulance-registration

Feeling Good App provides a series of audio tracks with essential skills to improve mental & physical health and build personal resilience.
Available to: All Scottish Ambulance Service staff
Download App from your App store onto your phone/tablet ‘Feeling good: positive mindset’ (Blue sky & sun logo)
Username and password can be accessed through the Wellbeing section of @SAS.

Chaplain offers a confidential listening service to support staff (regardless of religious belief)
Available to: All Scottish Ambulance Service staff
Tel: Deacon Michael Ross on 07929 012 832
Service open: 6pm-10pm, Mon, Tues, & Wed.

RUOK? Provides information and resources on intranet @SAS regarding how to support your own and colleagues’ mental health & wellbeing.
Available to: All Scottish Ambulance Service staff
Access through SAS intranet.

The Ambulance Service Charity (TASC) offers mental, physical & financial support for ambulance service staff.
Available to: All ambulance service staff nationally
Freephone: 0800 1032 999 10am-4pm, 7 days a week, with voicemail service out with these hours
Email: support@theasc.org.uk
Link: https://www.theasc.org.uk for further information.

  • Shout is a Crisis text line

Text ‘Shout’ to be put in touch with a trained Crisis Volunteer who will chat to you using trained techniques via text

Available to: Scottish Ambulance Service Staff

Text: 85258, 24 hours a day, 7 days a week

Service open: 9am-6pm, Mon-Fri.

Highland Covid-19 Helpline: 01463 704683

Available to all NHS and HSCP staff.
Phone line open 9am-5pm, Mon-Fri

high-uhb.covid19staffsupport@nhs.net

National Helplines

NHS 24 Mental Health Hub Tel: 111
Breathing Space Tel: 0800 83 85 87

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