Forth Valley Area
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Forth Valley Area


Forth Valley

There are a number of services available to the whole of Forth Valley:

COVID-19 HELPLINE: 01324 614387 

Available to all NHS and HSCP staff, including care home staff working in the statutory, independent and third sectors in the Forth Valley area, and volunteers supporting health and social care services.
Reciprocal arrangements are available for staff who would prefer to seek help through another Board.
Service open: 9am-5pm, Mon-Fri.

 

NHS Forth Valley website provides a range of Covid-19 materials and self-help resources.
Link: https://nhsforthvalley.com/covid/staff-information/staff-support-and-wellbeing/wellbeing-resources/

Here For You phone line offers psychological support to Scottish Ambulance Service staff.
Available to: Scottish Ambulance Service staff based in Forth Valley
Tel: 0131 451 7445
Phone line open: 8am-6pm, Mon-Fri
Email: Here4U@nhslothian.scot.nhs.uk

Drop-in Support provides quiet space, refreshments, information about relaxation or other structured support sessions. Psychologists and psychiatrists available to provide a listening ear during weekdays.
Available to: NHS and HSCP staff
Location: ‘The Sanctuary’, Forth Valley Royal Hospital Library.
Service open: 9am-5pm, Mon-Fri (open until 6pm Mon and Thur).

Coaching service, conducted face-to-face, via telephone, or videocall.
Available to health and social care staff within NHS Forth Valley
Tel: 07854 447015
Email: margaret.kerr@nhs.net
Service open: 9am-5pm, Mon-Fri.

Keep Well Support provides a telephone one-to-one coaching service from a life coach and an occupational therapist specialising in health and wellbeing.
Tel: 07976 300267 or 07909 002795
Email fv-uhb.kwsupportcovid@nhs.net
Service open: 9am-5pm, Mon-Fri.

Spiritual Care and Support provides a listening ear service.
Available to all NHS staff
Tel: 07824 460882
Service open: 9am-5pm, Mon- Fri.
For immediate support, go to the spiritual care centre at FVRH, 9am-5pm, Mon-Fri.

Medical Peer Support provides peer support from a group of trained senior doctors. Conversations are confidential and no records are kept.
Available to: non-training grade secondary care doctors working in NHS Forth Valley
Further information available on the Medical Peer Support page of the staff intranet.

Peer Support Service for Doctors-in-Training offers a listening ear service.
Available to: NHS doctors-in-training
Email: fv-uhb.DiTsupport@nhs.net or contact a peer supporters directly m.kaurbaldevesingh@nhs.net, saskia.kane@nhs.net, or nradzif@nhs.net
Peer supporters will be in touch within 48-72 hours, 9am-5pm, Mon-Fri.

Online Stress Control Classes
Link: https://nhsforthvalley.com/wp-content/uploads/2020/04/Stress-Control-advert.pdf
Additional resources for classes available from: https://stresscontrol.org/
Classes are streamed at 2pm Mon and Thurs and repeated at 8.30pm Mon and Thurs.

Regional services

Some services are dedicated to specific regions and details of those are available below:

Clackmannanshire Council intranet (CONNECT) provides information on resources, including guidance, FAQs, and mental health and wellbeing support.

Clackmannanshire Council website provides information on wellbeing during covid-19, working from home, management briefings, etc. and signposts staff to other wellbeing-related resources.
Link: www.clacks.gov.uk/staff

Clacks Academy provides e-learning modules for staff and managers on mental health and wellbeing issues, resilience, healthy living, positive thinking, stress management etc.
Accessed via intranet CONNECT or link: https://www.clacks.gov.uk/coronavirus/workingfromhome/

Mental Health First Aiders provide support to colleagues needing help.
List of Mental Health First Aiders and extension numbers provided on Council intranet CONNECT
Mental Health First Aiders available 9am-5pm, Mon-Fri.

Employee Assistance Programme (PAM ASSIST) provides a counselling helpline.
Available to all Clackmannanshire Council employees
Tel: 0800 882 4102
Service open: 24 hours a day, 7 days a week.

Occupational Health (Optima)
Available to: Council staff by appointment via their line manager.

Mental Health Resource Centre offers one-to-one or group support.
Available to: all Council employees
Tel: 01259 290343
Email: integratedmentalhealth@clacks.gov.uk
Link: https://www.clacks.gov.uk/social/mhresourcecentre/
Phone line open: 9am-5pm, Mon-Fri.

Clackmannanshire Community Helpline offers support for people who are vulnerable, or have received a shielding letter from the government.
Tel: 01259 452275
Email: communitysupport@clacks.gov.uk
Link: https://www.clacks.gov.uk/council/press/?release=4363
Helpline open: 9am-5pm, Mon-Fri; 10am-4pm, Sat-Sun.

Carers Centre provides information and support to carers.
Tel: 01259 226839 / 01324 611510
Email: centre@centralcarers.co.uk
Link: http://centralcarers.org/

Scottish Welfare Fund offers crisis grants for living expenses.
Tel: 01259 450000 / 01259 226246
Email: SWF@clacks.gov.uk
Link: https://www.clacks.gov.uk/council/welfarefund/

Clackmannanshire Citizens Advice Bureau
Tel: 01259 219404
Email: Bureau@clackscab.casonline.org.uk
Link: https://www.clackscab.org.uk/

Falkirk Council intranet/internet (Inside Falkirk) provides information on resources, guidance, FAQs & mental health and wellbeing support.
Link: www.falkirk.gov.uk/employees

Employee Assistance Programme (Work Stress Management Limited)
Available to: all Falkirk Council employees
Link: www.wsm-wellbeing.co.uk
Tel: 020 7708 5000
Phone line open 24 hours a day, 7 days a week.

Mental Health & Wellbeing Centre (Falkirk Mental Health Association) offers one-to-one support.
Available to: all Falkirk Council employees and members of the public
Website: https://www.fdamh.org.uk/
Tel: 01324 671 600
Email: admin@FDAMH.org.uk or enquiries@fdamh.org.uk
Service open: 9am-5pm, Mon-Thurs; 9am-4pm Fri.

Community Advice Team offers help with welfare benefits, money or debt problems.
Link: https://www.falkirk.gov.uk/services/benefits-support/help-with-welfare-benefits.aspx
Tel: 01324 506070 to make an appointment.

Scottish Welfare Fund offers crisis grants for living expenses.
Link: https://www.falkirk.gov.uk/services/benefits-support/scottish-welfare-fund/how-to-apply.aspx
Tel: 01324 506070

Money Advice Service offers free and confidential advice on debt.
Website: https://www.falkirk.gov.uk/services/benefits-support/money-advice.aspx
Tel: 01324 506735 to make an appointment.

Stirling Council intranet (The Source) provides information on resources, including guidance, FAQs & mental health and wellbeing support.

Helpline (provided by Occupational Health Scheme) offers advice on home-working, advice on musculoskeletal issues, work station assessment at home, and can arrange referrals for counselling and mental health advice.
Available to: Stirling Council employees
Tel: 07957 666296
Helpline open: 9am-5pm, Mon-Fri.

Counselling service (provided by Occupational Health Scheme) offers advice, information and support and can arrange free confidential counselling
Available to: Stirling Council employees
Tel: 0800 882 4102.
Service open: 24 hours a day, 7 days per week.

Human Resources offer support and can arrange referrals to Occupational Health.
Available to: Stirling Council employees
Tel: 01786 233438
Email: mcintosha@stirling.gov.uk
Service open: 9am-5pm, Mon-Fri.

Work Place Chaplaincy Scotland offers a listening ear, pastoral support, and connection to faith communities in the Forth Valley area.
Available to: all Council employees, whether a person of faith or not
Contact details: David Bright, Chaplain Tel: 07932 671767 david.bright@wpcscotland.co.uk
Paul Wilson, Lead Chaplain Tel: 07703 585987 paul.wilson@wpcscotland.co.uk

Scottish Welfare Fund offers crisis grants for living expenses.
Tel: 01786 233210
Apply online via: https://www.stirling.gov.uk/housing-council-tax/scottish-welfare-fund/

Advice Stirling offers free, confidential and impartial money, debt and benefit advice.
Available to: all citizens within the Stirling Council area.
Tel: 01786 233528
Email: moneyadvice@stirling.gov.uk
Online form available on: https://www.stirling.gov.uk/community-leisure/support-to-communities/advice-services-welfare-reform/advice-stirling/
Service open: 9am-4.30pm, Mon- Fri.

BetterOff Stirling offers advice on benefits, and provides information on how to find and apply for jobs.
Available to: all people who live in Stirling
Link: https://stirling.betteroff.org.uk/#/home

Stirling and District Women’s Aid
Tel: 01786 470897 (advice line)
Tel: 01786 469518 (office)
Email: info@stirlingwomensaid.co.uk
Link: www.stirlingwomensaid.co.uk

Forth Valley Rape Crisis
Tel: 08088 01 03 02 (help line)
Tel: 01786 439244 (office)
Link: https://www.forthvalleyrapecrisis.org.uk/

 

Here For You COVID-19 Helpline: 0131 451 7445 

Phone line open: 8am-6pm, Mon-Fri.

 

Scottish Ambulance Service intranet (@SAS) provides updates, guidance and briefings, with a dedicated wellbeing section outlining available resources and support.

Employee Assistance Programme (Help) offers an employee counselling service, provided by trained counselling and welfare practitioners.
Available to: All Scottish Ambulance Service staff and family members residing at home address
Tel: 0800 032 9849
Service open: 24 hours a day, 7 days a week
Link to information and guidance: https://sgcp.helpeap.com/

Occupational Health provides a confidential service for health or work-related health issues via self-referral or management referral.
Available to: All Scottish Ambulance Service staff
Tel: 0131 275 7890 (Then press Option 1)
Email: nss.sasoccupationalhealth@nhs.net
Service open: 9am-5pm, Mon-Fri. Voicemail service operates out with these hours

Be Mindful provides an online mindfulness course to improve mental health & wellbeing.
Available to: All Scottish Ambulance Service staff
Register for programme at: https://www.bemindfulonline.com/scottish-ambulance-registration

Feeling Good App provides a series of audio tracks with essential skills to improve mental & physical health and build personal resilience.
Available to: All Scottish Ambulance Service staff
Download App from your App store onto your phone/tablet ‘Feeling good: positive mindset’ (Blue sky & sun logo)
Username and password can be accessed through the Wellbeing section of @SAS.

Chaplain offers a confidential listening service to support staff (regardless of religious belief)
Available to: All Scottish Ambulance Service staff
Tel: Deacon Michael Ross on 07929 012 832
Service open: 6pm-10pm, Mon, Tues, & Wed.

RUOK? Provides information and resources on intranet @SAS regarding how to support your own and colleagues’ mental health & wellbeing.
Available to: All Scottish Ambulance Service staff
Access through SAS intranet.

The Ambulance Service Charity (TASC) offers mental, physical & financial support for ambulance service staff.
Available to: All ambulance service staff nationally
Freephone: 0800 1032 999 10am-4pm, 7 days a week, with voicemail service out with these hours
Email: support@theasc.org.uk
Link: https://www.theasc.org.uk for further information

  • Shout is a Crisis text line

Text ‘Shout’ to be put in touch with a trained Crisis Volunteer who will chat to you using trained techniques via text

Available to: Scottish Ambulance Service Staff

Text: 85258, 24 hours a day, 7 days a week

Service open: 9am-6pm, Mon-Fri.

 

Forth Valley Covid-19 Helpline: 01324 614387 

Available to all NHS and HSCP staff.

Service open: 9am-5pm, Mon-Fri.

National Helplines

NHS 24 Mental Health Hub Tel: 111
Breathing Space Tel: 0800 83 85 87

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