Borders Area
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Borders Area


Borders

There are a number of services available to the whole of the Borders:

COVID-19 HELPLINE: 01896 827575

Available to all NHS and HSCP staff, including care home staff working in the statutory, independent and third sectors in the Borders area, and volunteers supporting health and social care services.
Reciprocal arrangements are available for staff who would prefer to seek help through another Board.
Email: here4u@borders.scot.nhs.uk   Phone line open: 9am-4pm, Mon-Fri
Face to face meetings available by appointment.

 

NHS Borders intranet provides information on COVID-19 resources, including guidance, testing, PPE, practical support, FAQs, and mental health and wellbeing support.
Available to: all NHS Borders staff.

Staff Support and Counselling Service offers an opportunity to talk in confidence about any type of problem.
Available to: all NHS Borders staff
To self refer, email: ohsadmin@borders.scot.nhs.uk
Or tel: 01896 825982.
Service open: 8.30am-4pm, Mon-Fri.

Wobble / quiet rooms offer a space for staff to decompress, catch their breath and feel calm.
Available to: all NHS Borders staff
Further information available from line management.

Here For You phone line offers psychological support to Scottish Ambulance Service staff.
Available to: Scottish Ambulance Service staff based in the Borders
Tel: 0131 451 7445
Email: Here4U@nhslothian.scot.nhs.uk
Phone line open: 9am-5pm, Mon-Fri.

Medical informal buddy system offers peer support for medical staff.
Available to: medical staff, especially across specialties.

Regional services

Some services are dedicated to specific regions and details of those are available below:

Scottish Borders Council website provides staff information on resources, including guidance, FAQs & mental health and wellbeing support
Link: https://www.scotborders.gov.uk/info/20027/working_for_us/1010/staff_information_-_coronavirus_covid-19

Employee Assistance Programme (PAM Assist) provides a confidential helpline service offering a range of support and advice including stress counselling and other health related advisory services.
Available to: Scottish Borders Council employees
Helpline open 24hours a day, 7 days a week.

Scottish Borders Council Occupational Health Service
Available to: Scottish Borders Council employees
Referrals to: Askhr@scotborders.gov.uk

Mental Health First Aiders provide confidential support to anyone with concerns about the mental wellbeing of themselves or a fellow employee.
Available to: Scottish Borders Council employees
Tel: 01835 825 038
Email: MHFirstAiders@scotborders.gov.uk

E-learning Resources provide health and wellbeing information and courses
Available to: Scottish Borders Council employees
Link: https://tracking.brightwave.co.uk/LNT/ScottishBorders/MyLearning.aspx?ts=2257920&ts=637217816585663867

Welfare Benefits Service
Available to: Scottish Borders Council employees
Tel: 01896 661 394
Email: wbs@scotborders.gcsx.gov.uk

 

Here For You COVID-19 Helpline: 0131 451 7445 

Phone line open: 9am-5pm, Mon-Fri.

Scottish Ambulance Service intranet (@SAS) provides updates, guidance and briefings, with a dedicated wellbeing section outlining available resources and support.

Employee Assistance Programme (Help) offers an employee counselling service, provided by trained counselling and welfare practitioners.
Available to: All Scottish Ambulance Service staff and family members residing at home address
Tel: 0800 032 9849
Service open: 24 hours a day, 7 days a week
Link to information and guidance: https://sgcp.helpeap.com/

Occupational Health provides a confidential service for health or work-related health issues via self-referral or management referral.
Available to: All Scottish Ambulance Service staff
Tel: 0131 275 7890 (Then press Option 1)
Email: nss.sasoccupationalhealth@nhs.net
Service open: 9am-5pm, Mon-Fri. Voicemail service operates out with these hours

Be Mindful provides an online mindfulness course to improve mental health & wellbeing.
Available to: All Scottish Ambulance Service staff
Register for programme at: https://www.bemindfulonline.com/scottish-ambulance-registration

Feeling Good App provides a series of audio tracks with essential skills to improve mental & physical health and build personal resilience.
Available to: All Scottish Ambulance Service staff
Download App from your App store onto your phone/tablet ‘Feeling good: positive mindset’ (Blue sky & sun logo)
Username and password can be accessed through the Wellbeing section of @SAS.

Chaplain offers a confidential listening service to support staff (regardless of religious belief)
Available to: All Scottish Ambulance Service staff
Tel: Deacon Michael Ross on 07929 012 832
Service open: 6pm-10pm, Mon, Tues, & Wed.

RUOK? Provides information and resources on intranet @SAS regarding how to support your own and colleagues’ mental health & wellbeing.
Available to: All Scottish Ambulance Service staff
Access through SAS intranet.

The Ambulance Service Charity (TASC) offers mental, physical & financial support for ambulance service staff.
Available to: All ambulance service staff nationally
Freephone: 0800 1032 999 10am-4pm, 7 days a week, with voicemail service out with these hours
Email: support@theasc.org.uk
Link: https://www.theasc.org.uk for further information

 

Shout is a crisis text line

Text ‘Shout’ to be put in touch with a trained Crisis Volunteer who will chat to you using trained techniques via text.

Available to: Scottish Ambulance Service Staff

Text: 85258, 24 hours a day, 7 days a week

Service open: 9am-6pm, Mon-Fri.

 

Borders Covid-19 Helpline: 01896 827575

Available to all health and social care staff. Phone line open: 9am-4pm, Mon-Fri.

Email address: here4u@borders.scot.nhs.uk

National Helplines

National Wellbeing Helpline for everyone working in health & social care services Tel: 0800 111 4191

Breathing Space Tel: 0800 83 85 87

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