Local support

Ayrshire and Arran

Whole of Ayrshire and Arran

Staff Care provides compassionate listening via 1:1 sessions and groupwork as well as connecting and signposting to services. Staff Care is also the gateway to the Peer Support network.
Available to: all NHS Ayrshire & Arran staff via self-referral
Staff Care Mobile: 07824 596 511
Email: StaffCare@aapct.scot.nhs.uk

Spiritual Care looks to promote spiritual flourishing via reflective practice, bereavement support, ritual, compassionate listening, response to critical incidents etc.
Available to: all NHS Ayrshire & Arran staff via self-referral
Tel: 01563 825988
Email: aa.chaplaincy@aapct.scot.nhs.uk

Staff Wellbeing Psychology offers compassionate support and evidence based therapies for moderate to severe psychological distress.
Available to: all NHS Ayrshire & Arran staff via self-referral
Email: StaffCare@aapct.scot.nhs.uk

Psychiatry provides medical diagnosis and treatment for staff experiencing mental illness, including medication prescribing and review.
Available to: all NHS Ayrshire & Arran staff via self-referral
Email: StaffCare@aapct.scot.nhs.uk

Medical Peer Support offers a medical peer support network to doctors no longer in training as a confidential, compassionate, non-judgemental listening ear. There is also a trainee doctor peer support network. Basic training for nursing peer support is also available.
Available to: Consultants, SAS doctors and trainees.
Email: MedicalPeerSupport@aapct.scot.nhs.uk

Better Health Hub is available for staff to drop in and offer a friendly confidential place to ask questions and get support and information on a wide range of matters that can impact on health.
Available to: all NHS Ayrshire & Arran staff. Staff can book an appointment in advance if they prefer.
Tel: 01563 825611
Email: aa.UHB.BetterHealthHub@aapct.scot.nhs.uk

Staff Wellbeing Centres offer a designated and protected quiet space for staff to stop, relax, rest and take time for themselves to recuperate at work. All staff, both clinical and non-clinical from across our health and social care network, are welcome in the centres at any time during opening hours. These newly developed centres are located at Ayrshire Central Hospital, University Hospital Crosshouse and University Hospital Ayr.

Occupational Health offers clinical advice and support to promote physical and mental wellbeing.
Available to: all NHS Ayrshire & Arran staff via self-referral or management referral
Tel: 0800 085 0929 or ext 27306
Email: Occupational.Health@aapct.scot.nhs.uk
For OH MSK advice/input: OccHealthPhysiotherapy@aapct.scot.nhs.uk
Services open 8.30am-4.30pm, 7 days a week.

NHS Ayrshire & Arran Wellbeing App is a central place for details of support services available and signposts to useful information related to wellbeing. The app can be downloaded from the Apple Store or from Google Play Store. Simply search for NHS Ayrshire & Arran, download and install the App, and then select Staff Wellbeing.

NHS Ayrshire and Arran intranet (Athena) provides information on staff care, staff wellbeing, COVID-19 guidance, and links to sources of support, including support in a crisis and debt advice.

NHS Ayrshire and Arran website provides information on local resources, updates on Covid-19 and tips on keeping well.Available to: all NHS and HSCP staff, and public

Link: https://www.nhsaaa.net/

National Helplines

National Wellbeing Helpline for everyone working in health & social care services
Tel: 0800 111 4191

Breathing Space
Tel: 0800 83 85 87

North Ayrshire

East Ayrshire

South Ayrshire

Scottish Ambulance Service Ayrshire and Arran

North Ayrshire

Occupational Health Counselling provides telephone counselling consultations.
Available to: North Ayrshire Council employees
Self refer by email: occupationalhealth@north-ayrshire.gov.uk to arrange telephone consultation.

Money Matters Team offers welfare rights advice, assistance and representation.
Available to all NHS and HSCP staff, and public.
Tel: 01294 310456
Email: MoneyMatters@north-ayrshire.gov.uk

Staff Wellbeing Hubs (2 pilot sites) offer a space for relaxation, refreshments and wellbeing information, including contact details and up-to-date guidance.
Available to: Care at home staff
Pilot sites located at: Saltcoats Library (Tel: 01294469546) and Kilbirnie Library (Tel: 01505684218)
Service open: 9am-5pm, Mon-Fri.

Ayrshire Central Hospital Staff Wellbeing Hub provides a physical space for staff to rest and take time out. Peer support and listening ear available if required.
Available to: all health and social care staff
Location: Ayrshire Central Hospital Training Centre, Irvine
Tel: 01294 323564
Service open: 9am-5pm, Mon- Fri.

North Ayrshire Council intranet (Connects) provides information on Occupational Health advice and guidance, requests for support, latest Covis-19 guidance, FAQs, health information/contacts and a route for employee counselling. “Livewell Group” provides information on mental health & wellbeing support.
Available to: Council, HSCP and NHS staff who have access to Council systems.

East Ayrshire

Counselling Service (PAM OH Solutions) provides counselling for anyone experiencing poor mental health.
Available to all EAC employees and H&SCP staff
Tel: 0141 428 3900 to self-refer
Link: http://eacintranet/Services/Human-Resources/OccupationalHealth/Counselling.aspx

Wellbeing Support Directory
East Ayrshire Council have compiled a director of local support available to help you through a number of issues you may be experiencing. Services available include those helping with your mental or physical health, finances, relationships, alcohol and drugs, domestic abuse, bereavement, and suicide. Help is there, so please reach out if you need it.
Click here to view the directory.

Warm Spaces in East Ayrshire
A map of warm spaces is available on the East Ayrshire council website. These include warm spaces, community larders, breakfast and lunch clubs, and more. Follow this link to find a map of what’s available.

South Ayrshire

Counselling and/or Occupational Advisory / Physiotherapy support.
Available to: South Ayrshire Council employees within HSCP
Referral by line manager.

Scottish Ambulance Service Ayrshire and Arran

COVID-19 HELPLINE: 0141 303 8968
Available to Scottish Ambulance Service staff based in Ayrshire & Arran
Phone line open: 8am-6pm, Mon-Fri.

Scottish Ambulance Service intranet (@SAS) provides updates, guidance and briefings, with a dedicated wellbeing section outlining available resources and support.

Employee Assistance Programme (Help) offers an employee counselling service, provided by trained counselling and welfare practitioners.
Available to: All Scottish Ambulance Service staff and family members residing at home address
Tel: 0800 032 9849
Service open: 24 hours a day, 7 days a week
Link to information and guidance: https://sgcp.helpeap.com/

Occupational Health provides a confidential service for health or work-related health issues via self-referral or management referral.
Available to: All Scottish Ambulance Service staff
Tel: 0131 275 7890 (Then press Option 1)
Email: nss.sasoccupationalhealth@nhs.net
Service open: 9am-5pm, Mon-Fri. Voicemail service operates out with these hours

Be Mindful provides an online mindfulness course to improve mental health & wellbeing.
Available to: All Scottish Ambulance Service staff
Register for programme at: https://www.bemindfulonline.com/scottish-ambulance-registration

Chaplain offers a confidential listening service to support staff (regardless of religious belief)
Available to: All Scottish Ambulance Service staff
Tel: Deacon Michael Ross on 07929 012 832
Service open: 6pm-10pm, Mon, Tues, & Wed.

RUOK? Provides information and resources on intranet @SAS regarding how to support your own and colleagues’ mental health & wellbeing.
Available to: All Scottish Ambulance Service staff
Access through SAS intranet

The Ambulance Service Charity (TASC) offers mental, physical & financial support for ambulance service staff.
Available to: All ambulance service staff nationally
Freephone: 0800 1032 999 10am-4pm, 7 days a week, with voicemail service out with these hours
Email: support@theasc.org.uk
Link: https://www.theasc.org.uk for further information

Shout is a Crisis text line
Text ‘Shout’ to be put in touch with a trained Crisis Volunteer who will chat to you using trained techniques via text

Available to: Scottish Ambulance Service Staff

Text: 85258, 24 hours a day, 7 days a week

Service open: 9am-6pm, Mon-Fri.