Helplines for Professionals

Third Sector Organisations

Support for Staff

The following organisations have told us about the support available for their staff and we have compiled a list here. If you would like to add your organisation, please get in touch.

Employee Counselling Service

Tel: 0141 228 6250


Phone/Email office hours only


Credit Union and Loans Advice

SCVO Credit Union Tel: 0131 474 8003


Mon-Thur: 9.30am-4.00pm

Friday:    9.30am-12.00pm

Employee Assistance Programme (Workplace Options) provides online (including Live Chat) and phone support, and webinars.

Tel: 0800 243 458


Available 24/7

Member login details available to Royal Blind employees only, available on organisational intranet, can be obtained through

Employee Assistance Programme provides support, online information, and phone counselling.

Tel: 0800 030 5182 – Available 24/7


Also available for immediate family members living at home who are aged over 16.

Employee Assistance Programme (Confidential Care)

Email: Available 24/7

Well-Online available through intranet

Can be accessed directly or through management referral

Open to employees, employees partners and spouses, and dependent children aged 16-24 and living in the same household

Offers ‘In the Moment’ service for staff to reach out for support at any time.

Welfare Calls: Employee Wellbeing Team

Mon-Sat, 09.00-17.00

All staff who self-isolate are contacted directly by the Employee Wellbeing Team, who have a welfare call to discuss household circumstance (e.g. who has symptoms in the household, if anything is required).

All staff are advised to keep in contact with their line manager regularly and advised to phone HR if any issues arise as a consequence of COVID-19

Online chat is available 24/7.

Employee Assistance Programme (Optum)


Details of how to access this service are in the Penumbra Staff Handbook

Available 24/7

Provides a wide range of support, including wellbeing, financial advice, relationship advice, and counselling.

Online EAP/Counselling services and one-to-one counselling (Westfield Health cash Plan) 

Available 24/7 to all people who have paid membership of this cash plan and access to the counselling/advice line.


COVID-19 guides shared via Yammer


Employee Assistance Programme (UNUM) provides online and face-to-face counselling

Tel: 0800 048 2702 – Available 24/7
Also available to family members

Dedicated COVID-19 Intranet pages

Phoenix Futures Intranet – Available 24/7

A dedicated section of the intranet that includes a range of material e.g. latest government guidance, advice to staff, manager’s toolkit.

Human Resources


Available during office hours.


Line Managers

Contact details are found in email address book
Office Hours, and out of hours service.

Counselling service (Rowan Counselling Service)

Available Mon-Fri.

Employee Assistance Programme

Tel: 0800 028 9165 – Available 24/7


Employee Assistance Programme:

24-hour helpline from Health Assured to support staff through any of life’s issues or problems

Tel: 0800 030 5182 – Available 24/7

Employee Care

24 hours a day, 7 days a week confidential counselling service

Contact via line manager or HR business partner – Available 24/7

Based on an initial call, a counsellor may recommend up to four counselling sessions or put the caller in touch with charities or support groups in their area. Financial and legal advice is also available through this service.

Staff Intranet Wellbeing page

Provides a range of information and advice.



Employee Assistance Programme (Lifeworks)
Available to all Carr Gomm employees
Senior managers will sign post as required
Service open 24/7.

Credit Union
Capital credit; SCVO credit union
Access via website or through HR payroll
Service open during office hours only.

Individual Resilience Group is a CG comms group that ensures all Carr Gomm workers are reached in terms of support.


Employee Assistance Programme (Care First)
Freephone: 0808 168 2143
Website link:

Health, Welfare & Wellbeing 
Lead: Carole-Ann Yuill on 07849 089879

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